Refund Policy
Last updated: 13 August 2026
This Refund Policy applies to digital products offered through nadyabiserova.com, including books, guides, templates, checklists, and other downloadable professional materials authored and published by Nadya Biserova.
Digital Products
Products sold through this website are digital products delivered electronically. Because digital products can generally be accessed or downloaded immediately after purchase, purchases are ordinarily considered final once the digital content has been supplied or made available to the purchaser.
This does not affect any refund, cancellation, withdrawal, or other consumer rights that cannot lawfully be excluded under applicable law.
Payments and Merchant of Record
Payments for products available through this website are processed by Paddle, which acts as Merchant of Record for transactions processed through its checkout.
Paddle manages payment processing, applicable transaction taxes, billing documentation, and eligible refund processing in accordance with its terms and applicable law.
Refund Requests
If you experience a problem with your purchase, including:
- being charged more than once for the same transaction;
- being unable to access the purchased digital product;
- receiving an incorrect or materially defective digital file; or
- another legitimate issue relating to the transaction or delivery,
please contact us so that the issue can be investigated.
Where a refund is required by applicable law, or otherwise approved in connection with a transaction processed by Paddle, it will be handled through the applicable Paddle payment process.
Change of Mind
Because the products are supplied digitally, refunds are generally not offered solely because a purchaser changes their mind after the digital content has been supplied or made available, except where applicable law provides otherwise.
Consumer Rights
Nothing in this Refund Policy is intended to restrict or exclude statutory rights available to consumers under applicable consumer-protection law.
Where mandatory consumer-protection rules conflict with this policy, those mandatory rights will apply.
Contact
Questions concerning a purchase, delivery issue, or refund request may be submitted through the contact details provided on nadyabiserova.com.
This policy should be reviewed if the payment provider, delivery model, product offering, or applicable legal requirements change.